Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Measuring Bulky Items Before You Enquire
Start by deciding which items actually need to travel, then measure the largest ones before you make contact. Note the height, width and depth of each significant piece, and remember to measure anything that cannot be dismantled, such as a sofa or a wardrobe, at its widest points including any protruding feet or handles. If furniture can be taken apart, record which parts separate and the dimensions of the largest section. Check whether appliances still have their original packaging, as boxes add a little to each measurement. Write the figures down rather than estimating, and note the number of items in total. Passing accurate dimensions to the team with your enquiry helps them judge which van category fits the job and ask sensible follow-up questions.
Keeping a Load Inventory for the Job
Alongside measurements, a written inventory of everything going into the van saves guesswork later. Group the list by room or by delivery address if the van will make several stops, and mark which items are fragile, awkwardly shaped or particularly valuable. Count the small things too: boxes, bags, tools and loose equipment are easy to under-estimate when you are focused on the big furniture. If some items belong to other people, note whose they are and where each is heading. It is also worth recording anything you plan to move separately in your own car, so the van list stays accurate. Sharing a clear inventory with the hire dates and access arrangements lets the team match the load to the right vehicle.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.