Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Picking a suitable van
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Start With a Written Load List
Before you ring for a quote, note down everything that needs to travel. Measure each item's approximate length, width and height, and include anything awkward such as wardrobes, ladders or rolled carpet. If a piece comes apart, record which sections separate and how long each one is, since a dismantled load may fit a smaller van. Photographs of the bulkiest items help you remember details later. Alongside the furniture, list the bags and boxes you expect, plus anything fragile worth mentioning. Keeping the list on your phone means you can read it out during the call, and the team can then talk through which van categories might suit your load and confirm what is available on your chosen dates.
Agreeing Collection Details With a Seller
When you are collecting something bought privately, sort out the practical details before you commit to a hire period. Ask the seller which days and times suit them, and agree a firm slot rather than a vague window, so you know how long you will need the van. Check where the vehicle can be parked, whether there is room to load at the door, and whether any item will need carrying down stairs or through narrow passages. Confirm that the seller will be present, that helpers are arranged if the piece is heavy, and that payment and receipts have been settled. Passing these details to the team when you book helps them match the van and hire length to your collection.
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Last checks before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.