Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Getting a Business Delivery Ready
If the delivery is for a customer rather than your own premises, start by confirming the receiving arrangements directly with them. Note the delivery address, a named contact and a direct phone number, plus any reference or order number they expect to see. Record the opening hours of the destination and whether the site has particular times for accepting goods. List each item you plan to send, with dimensions and a rough count of boxes or pallets, and note whether any piece comes apart. Where the customer needs proof of delivery, ask how they would like it provided. Bringing this information together before you enquire lets the team match the job to the right van type and set dates that fit the delivery window.
Coordinating Helpers for the Day
Should you need people to assist at either end, agree their availability early and write it down alongside your own schedule. Note who is coming, what time they are expected and how they can be contacted if timings move. If helpers are only free for part of the day, record those hours so the plan can be arranged around them. You might also list any equipment you or they are providing, such as trolleys or straps, and who is responsible for each item. Where the collection or drop-off address has a named contact, keep their number in the same place. Sharing the expected duration and the number of people involved when you request a quote helps the team confirm suitable hire dates.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.