Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Picking a suitable van
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Measure Bulky Items Before You Enquire
Start by deciding which items actually need to travel, then measure the largest ones before you contact the hire team. Note each piece's height, width and depth in a simple list, and include anything awkward such as a wardrobe with a mirror or a sofa with solid arms. If an item can be dismantled, record which parts separate and how the measurements change once it is taken apart. Photographs of unusually shaped pieces can be useful to attach to your enquiry. Think about whether any belongings are fragile or have protruding handles that alter the usable dimensions. Questions you might put to the team include whether a small van covers your list, whether a Transit or Luton suits the taller pieces, and whether your measurements leave room for the remaining boxes and bags you plan to bring along.
Plan a Collection With the Seller in Advance
A smooth collection usually begins with a clear conversation with the seller, so agree the pickup day and a time window before finalising your hire dates. Ask for their address, a contact number for the day and any details about where the item will be waiting, such as a ground-floor hallway or a rear outbuilding. Find out whether they expect payment on collection and whether they can hold the piece if your timing changes. Write down the seller's preferred contact method and the name of whoever will be present. It also helps to confirm the dimensions and condition of the item again at this stage, in case the listing was vague. Points still to settle include how long the seller can wait, whether they can assist at their end, and what happens if you arrive outside the agreed window.
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Last checks before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.