Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Picking a suitable van
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Arranging helpers around your hire dates
Will anyone be assisting you on the day, and when exactly are they free? If friends or colleagues have offered to help, it can be worth writing down their availability before you finalise the hire dates, since matching everyone's diaries sometimes takes a round or two of messages. Note how many people will be present at each stage, including anyone meeting you at a collection address or a destination. If a helper can only come for part of the day, record that window so your schedule reflects it. You might also ask the team whether the vehicle can be collected and returned within your preferred hours, and whether anyone besides yourself needs to be noted on the booking. Listing these details early keeps the enquiry straightforward.
Listing boxed belongings before you enquire
How many boxes are you moving, and do you already know their sizes? A simple written inventory helps you describe the job clearly when asking for a quote. Count the boxes, note whether any are unusually large or awkwardly shaped, and measure a few of the biggest ones if you can. If some items are bagged rather than boxed, list those separately, along with anything flat, long or rolled. It is also useful to note which boxes are going where, if your load is split between two addresses. Where dimensions are uncertain, an estimate is better than nothing, and you can flag it as approximate. These notes give the team a clearer picture of the job and help you frame any questions about vehicle choice that remain open.
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Last checks before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.