Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Preparing a Business Delivery
Suppose you have several customer orders heading out on the same day. Before asking for a quote, gather the essentials: the delivery date, the number of drops and a note of each item's size and quantity. If any goods are unusually long or tall, measure them and record the figures rather than estimating. Think about who will receive each delivery and collect their contact names and phone numbers, so you can reach them if anything changes on the day. If a customer site has restricted entry or specific opening hours, those questions sit with the site contact, so confirm them separately. A crew van could matter if colleagues are travelling along, but only the team can confirm what is available. Write down anything still unresolved and include it with your enquiry.
Keeping a Load Inventory
An inventory list can save confusion on collection day, and it is worth preparing one before you request a van. Work through each item you plan to carry, noting its name, quantity and approximate dimensions, plus any fragile or awkward pieces that need flagging. For a storage run, photograph or label boxes so you can match them against the list later. Record the hire dates and times you have in mind, including whether an early start or late finish is likely. If items are going to more than one address, note each destination and the relevant contact details. Whether a small van or a Luton suits the job is something the team will help assess based on your list, so the more precise your notes, the more useful their response will be.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.