Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Picking a suitable van
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Questions to Ask a Seller Before Collection
Say you have agreed to collect a dining table from a private seller — a few questions asked beforehand are worth the trouble. Confirm the collection address, the earliest and latest times the seller can manage, and a phone number for them on the day. Ask for the table's measurements, including the leaves if it extends, and whether it comes apart for transport. Note the condition you expect it in and any payment method the seller prefers, so nothing stalls at the door. Pass the item's dimensions and the collection date to the hire team when you ask for a vehicle, and mention any time window you are working to. If the seller needs to see proof of the arrangement, keep the messages to hand.
Details Worth Recording for a Customer Delivery
When a customer is waiting on a delivery, the details you record before setting off are what keep everyone in the picture. Start with the recipient: full name, phone number and any reference they will need to quote on arrival. Confirm the delivery address, including any unit or floor number, and the hours someone will be there to receive the goods. Write down the items on the manifest, with quantities and any fragile pieces flagged, and note whether paperwork needs signing at either end. If the customer has particular requirements — a preferred time slot or a specific entrance — add these to the job sheet and mention them when you request the van. Questions about access at the customer's site are theirs to answer, so save their number.
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Last checks before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.