Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
How the right vehicle is confirmed
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
One trip or several for your move
A useful early decision is whether you intend to complete everything in a single run or spread the work across several. If you are leaning towards one trip, it helps to list every item you plan to carry, noting the awkward pieces such as wardrobes, sofas or long worktops along with their dimensions, so the team can consider whether the load fits your intended vehicle. If multiple runs appeal instead, sketch out which items would travel on each journey and roughly how long each leg might take, allowing for breaks between them. Either way, record the total number of boxes, bags and loose items rather than estimating by eye. Presenting the job in this level of detail lets the team discuss options with you and flag anything that might need a different approach.
Coordinating helpers for the day
If friends, family or colleagues are joining you, their availability can shape the whole booking. Note down who has confirmed, who is tentative, and the times each person can realistically be present, since a helper who can only stay for an hour may suit one part of the day better than another. Decide in advance who holds keys, who is the point of contact at each address, and how the group will communicate if timings slip. Where a property owner, seller or site manager is expecting you, record their name and phone number so someone can call ahead if anything changes. Sharing this information with the hire team when you ask for a quote also helps them understand the shape of your day, and any questions about access at each stop can be raised then rather than on the morning itself.
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Things to check before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.