Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Agreeing Collection Details with a Seller
If you have bought a second-hand item - perhaps a dining table from an online listing - the first job is agreeing the collection details with the seller. Confirm the address, a named contact and a realistic time window, and ask whether the item is already dismantled or will need to come apart on the day. Record its dimensions and any detachable parts, since a table with the legs removed reads differently on an enquiry than one that stays whole. Once those facts are noted, you can ask the team whether a small van or Transit is the more suitable match, whether a Luton or dropside is available for the dates, and what the price would be. Vague details tend to delay a firm answer.
Setting Aside Time for the Packing Stage
Suppose the move or collection is planned for a Saturday. Work backwards from the collection slot and decide how much packing needs to happen the evening before, noting which items go in boxes, which stay loose and which need wrapping. A written list of rooms or categories helps you see the scale of the job, and recording box counts gives the team a clearer picture when matching a van. Think about whether helpers are coming and whether a crew van might be relevant if extra people travel with you. Keep the access arrangements for both addresses written down, and raise any open questions - such as timing flexibility or vehicle availability - when you request the quote.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.