Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Moving Boxed Belongings
Count your boxes before anything else. Note how many you expect, their approximate dimensions and which rooms they belong to, since a written inventory makes the hire conversation far more straightforward. Record any unusually shaped items as well, such as long pictures or narrow shelving, and note whether boxes are stacked ready or still being packed. If some belongings are heading to storage and others to a new address, list the two destinations separately with their access arrangements and any time limits on when items can be dropped off. Keep contact details for anyone receiving boxes at either end. When you contact the team about dates and vehicle options, this inventory gives you a clear basis for discussing which van suits the job.
Comparing One Trip With Several
Is the job better done in one go or spread across two? Write down the full list of items, then note the quantity and rough size of each so you can picture the load. From there, consider whether a single longer hire with a larger van matches your schedule or whether separate shorter hires fit around work and access times at each end. Restrictions on when you can collect or deliver items may influence the answer, so record those alongside any recipient contact details. If helpers are only free at certain hours, note that too. Questions about which vehicles are available on your preferred dates, and how the options compare, can go to the team when you confirm the booking details.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.