Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
How the right vehicle is confirmed
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Setting Aside Time for Packing and Loading
Write down a realistic schedule for the day before you finalise the hire dates. Note when packing will begin, how long you expect each room to take, and where filled boxes will wait until the van arrives. If friends are helping, record the hours they have offered so you can plan around them. Allow periods for dismantling furniture, wrapping fragile pieces and finding keys, fittings and paperwork that tend to go missing. Rather than squeezing everything into a single morning, consider whether an extra day of preparation would suit the job better. When you enquire, mention the hours you have set aside, since the team can then discuss hire periods that match your written plan. A schedule you can see beats one held in your head.
Planning a Collection With a Seller
When a private seller or shop is involved, the details they provide shape your booking. Record the seller's name, phone number and the exact address, along with the agreed collection time and any window they insist on. Ask them for the item's dimensions, weight if they know it, and whether it comes apart into smaller sections. Note whether their property has steps, a narrow gate, restricted parking or specific hours when collection is allowed, and add their answers to your own access notes. Confirm how you will contact each other on the day if anything slips. If the seller can only offer one time slot, write it down and build the rest of your schedule around it. These recorded details are what the team will ask about when matching a van to the job.
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Things to check before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.