Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Picking a suitable van
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Arranging a collection with the seller
If you have bought furniture from a private seller, it can help to agree the collection details in writing before the hire starts. Note the seller's name and phone number, the agreed collection window, and whether anyone will be at home to hand the item over. Record a description of each piece, including photographs if the seller can send them, and ask whether any part dismantles for transport. You might also note whether the seller expects payment on collection and whether a helper will be present. These arrangements are yours to make directly with the seller. When you request a quote, the team can discuss the hire dates, the access arrangements you have noted, and the vans they offer in relation to the items you have listed.
Measuring entrances and bulky items
Before settling on a van, some customers measure the largest items and the openings they must pass through at both ends of the journey. Note the height, width and depth of each bulky piece, along with any hallway, doorway or stairwell dimensions at the collection and delivery addresses. If a wardrobe has a removable section or a sofa has fixed feet, record that too, since it affects the space the item needs. Keep the measurements with your hire notes so they are easy to share when you enquire. Questions about access at either address, such as whether a gate can be unlocked, belong to the contacts at those addresses rather than the hire team. The team can then talk through your dates and the details you have gathered.
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Last checks before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.