Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Picking a suitable van
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Preparing a business delivery
Suppose a customer order needs to go out on a specific date; the first step is noting that date and any window within it when the goods must arrive. Write down every item on the consignment, including its dimensions and approximate weight if known, since this information helps when discussing whether a small van, Transit or crew van suits the run. Record the recipient's name, phone number and delivery address, and ask them in advance about parking, gates or loading areas at their end, as those details sit with the destination. If several drops are planned, list each stop in order. When requesting a quote, share the full list and ask which vehicle groups are available and whether any questions about the job remain unanswered.
Recording your loading plan
If you want a clear record of what is travelling, a written plan can be prepared before collection day rather than held in your head. Start by listing each item with a name, its measurements and any fragile marking, then note which boxes or pieces belong to which room or customer, particularly for a mixed load. It can help to photograph large furniture and record doorway or corridor widths at both ends, though confirming access at the destination remains a matter for the people receiving the goods. Questions you might put to the team include which vehicle groups are free on your dates and whether a Luton or dropside is available, leaving the final arrangement open until confirmed.
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Last checks before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.