Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
How the right vehicle is confirmed
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Listing boxed belongings for your move
Start by making an inventory of every box you plan to move, giving each one a number and a room label. Note the approximate size of the boxes, how many are heavy with books or tools, and which contain fragile items that need careful handling. Record any boxes going to different addresses, since a split delivery affects the itinerary you describe when enquiring. It is also worth photographing the contents list for each box before it is sealed, which helps if something goes missing later. When you contact the team, this written list lets you state the total number of items plainly, and any questions about which van size suits the load can be raised while the details are still in front of you.
Setting aside enough time for packing
Work backwards from your hire dates and write out a packing schedule covering the days before the van is due. Note which rooms you will pack first, what supplies you still need to buy, and whether anyone has agreed to help on the day. Record the times when keys are being collected or handed over, along with the contact number for whoever is managing the property at each end. If some furniture needs dismantling, list those pieces separately so the work is not forgotten. Building in a buffer for jobs that run over is a sensible precaution. Sharing this timeline with the team helps them understand the pace of your move when discussing which vehicle and hire period would suit.
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Things to check before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.