Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
How the right vehicle is confirmed
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Listing boxes before a house move
If your move involves boxed belongings, start by listing every box before you contact the team. Number each one, note which room it came from and add a brief description of the contents. Measure any awkward items such as a wardrobe, sofa or rolled rug and write down the dimensions, since these often decide whether a small van, Transit or Luton is the right match. Record the hire dates, the addresses involved and any access details you already know, such as parking restrictions or gate widths. Questions to ask include whether the van size you want is available on your dates and whether a larger option could be reserved instead. A written list also helps if you need to check nothing has been left behind.
Keeping a load inventory for the journey
A load inventory is simply a written record of what travels in the van. Before the hire begins, note each item, its approximate size and any boxes you have packed, then keep a copy with you so you can tick things off at each end of the journey. If furniture is being collected from a shop or a seller, ask for the recipient's contact number and the opening hours in advance, and write down any reference numbers for the order. Where several stops are planned, list them in order with a name and address for each. Questions worth raising include whether a crew van would suit if helpers are travelling too, and what to do if your list grows between the quote and the hire date.
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Things to check before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.