Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Measuring Items and Checking Entrances
Which measurements should you gather before asking for a quote? Start with the largest things you plan to move: note the height, width and depth of each item, and record the figures rather than estimating from memory. Then think about the spaces involved at both ends. If furniture has to pass through a doorway, a hallway or a gate, measure those openings too, and note any tight corners, steps or narrow lanes along the way. Write down the full list of items alongside these dimensions so the team can see the whole job, not just part of it. If you are unsure whether something is classed as oversized, mention it by name in your enquiry and ask what information would help them assess it. Any measurements you can supply in advance give the quote a firmer foundation.
Recording Which Items Are Needed First
What order will things come off the van at each stop? Rather than leaving this to the day itself, note beforehand which boxes or pieces of furniture you will want immediate access to, and which can wait until later. If the trip involves several destinations, list what belongs at each address so nothing gets mixed up between them. It may also help to label your own boxes with the room or address they are heading to, and to keep a written copy of that list with you. Where a storage unit is involved, note the unit number and opening arrangements. If some items have not been sorted yet, say so when you enquire, and ask whether the hire dates could be adjusted if packing takes longer than expected. These are all points worth settling early.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.