Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Writing down what you plan to carry
Before requesting a quote, put pen to paper and list every item heading into the van. Note each piece's approximate dimensions, whether that is a three-seat sofa, a stack of storage boxes or a dismantled bed frame, and record the quantities as well as the sizes. A count of eleven boxes tells a different story from a count of three, and dimensions let the team discuss which vehicle group might suit. Write down anything awkward in shape, such as a ladder, a rolled carpet or a bicycle, since these often shape the conversation more than ordinary cartons. If some items are still uncertain, mark them clearly as provisional so the final list can be updated. Keeping this record in one place means you can answer questions quickly without re-measuring.
Bringing hobby equipment along
Hobby gear often behaves differently from household goods, so it deserves its own section of your notes. If you are transporting a kayak, sailboard, model railway boards or a set of diving cylinders, measure each item when it is assembled rather than guessing, and note whether it comes apart for transport. Record how many pieces there are and whether any need to stay upright or dry. Think about the people involved too: if a friend is meeting you at the water or the club, note their name and a phone number, and confirm with them where equipment should end up. Ask yourself whether the collection point has room to receive everything, and if that is unclear, note it as an open question for your enquiry rather than leaving it to chance on the day.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.