Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Keeping a Load Inventory
Start with a written list of everything going on the van. Note each item, roughly how many there are of it, and anything that is oddly shaped or fragile, since this record is what you will work from when speaking to the team about vehicle options. A simple notebook or phone note works well, and it is easier to update than memory when items are added or removed during the week. If friends are helping with the move, ask them to add anything they know is coming rather than assuming you have the full picture. Questions you might still need to answer include whether anything will be collected en route and whether any items belong to someone else and need labelling separately.
Measuring Bulky Items
For the larger pieces, record the three main dimensions: length, width and height. A tape measure and a note on your phone are enough, and it is worth measuring again if an item can be dismantled, since a wardrobe split into sections changes the numbers considerably. Write down what cannot be taken apart and note any item that is an unusual shape, such as a corner sofa or a long ladder, because these often need a different conversation than standard boxes. If you are unsure whether a measurement matters, include it anyway when you ask for a quote. Also record the width of doorways and corridors at both ends so you can discuss the figures with the team, and confirm any destination restrictions directly with whoever manages the site.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.