Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Planning a Collection with a Seller
If you have agreed to collect furniture or equipment from a private seller, a few details written down in advance will make your enquiry easier to answer. Start with the collection date and the window the seller has offered, then note their phone number and the exact address, including any gate codes or directions to a rear entrance. Ask the seller for the dimensions of each item, whether anything comes apart, and whether they can hold it until a stated time. You might also confirm who will be present to hand it over. With that information, you can tell the team what you need to carry and the access arrangements, and ask which van option they would suggest for those dates.
Checking Entrance and Item Dimensions
Before settling on a vehicle, it is worth measuring the items you plan to move and comparing them with the entrances they must pass through. Note the height, width and depth of large pieces, plus whether doors, legs or shelves can be removed, and record the measurements somewhere you can find them when you call. If the collection or drop-off point has a narrow gateway, low beam or restricted approach, ask the property contact to confirm the clearance rather than guessing. You can then pass those figures on with your hire dates and ask the team how a small van, Transit, Luton, dropside or crew van compares for your load. Where something does not line up, that conversation is the time to raise it.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.