Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Coordinating Helpers for the Day
How many people will be with you, and at what times? Answering this before you enquire keeps the day organised. Make a note of each helper's availability, including whether they can only attend for part of the hire period, and agree a start time that suits everyone. Collect their mobile numbers so you can send updates if timings shift, and decide who will be at each end of the job if items are travelling between two addresses. If a helper pulls out, having a second contact willing to step in gives you a fallback. Sharing the hire dates with the group early also helps you avoid clashes with other commitments they may already have.
Preparing a Business Delivery
If the van is needed for commercial work, gather the delivery specifics before requesting a quote. List the recipient's name, address and direct contact number, since a phone call on the day is often the quickest way to confirm someone is available to receive goods. Record each item's approximate dimensions and quantity so the team can consider which vehicle suits the load, and note any time windows the customer has given you. Ask whether the delivery point has particular access arrangements, such as restricted entry hours, and write the answer down. Having these details ready when you enquire means the quote can reflect the actual job rather than rough assumptions.
Explore other van hire areas
What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.