Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
How the right vehicle is confirmed
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Measuring Bulky Items
Start by deciding which items will actually travel, then take a tape measure to the largest ones before you do anything else. Note the height, width and depth of each piece of furniture or equipment, and record whether anything can be separated into smaller parts, such as a bed frame with removable legs or a shelving unit that comes apart. If an item has awkward protrusions, handles or wheels, mention those too, since a plain set of numbers rarely tells the whole story. When you ask for a quote, you can share this list alongside the access arrangements and hire dates, and the team can then discuss which option, from a small van to a Luton, might suit the job. Anything you are unsure about measuring is worth flagging at this stage rather than guessing.
Coordinating Helpers
Another decision to make early is who will be with you on the day, and what each person is responsible for. Write down the names and phone numbers of anyone assisting, the times they have agreed to attend, and whether they are needed at the collection point, the delivery address or both. If helpers are only free for part of the day, note the window they can cover so you can shape the schedule around it. You might also record who holds keys to each property and who will be the point of contact if plans change. When you contact the team, you can mention the number of people involved and the hire dates, and ask any questions about matching the job to a vehicle. Queries about access at a destination are best raised with the contact at that address.
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Things to check before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.