Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
How the right vehicle is confirmed
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Getting Helpers Booked In
If friends or family are helping with the job, decide who is coming before you ask for a quote, because the number of helpers may point towards a crew van rather than a standard model. Write down each helper's name, the hours they can spare and the tasks you expect them to handle, such as holding doors or keeping a list of what goes where. Confirm the date with everyone before booking, and note any helper who can only attend on one of two possible days. If a helper needs to travel in the van, mention this on the enquiry so the team can discuss seating. Where you are unsure how many helpers to invite, ask the team which vehicle options suit your job and let that guide the final plan.
Planning a Household Move Step by Step
A household move runs more smoothly when the paperwork is decided early. Start by listing every room and the items in it, noting rough sizes for the largest pieces and the number of boxes you expect. Record the hire dates, the delivery address and any access arrangements, including gate widths or parking limits that the destination contact can confirm. If some items are going to storage rather than the new home, keep a separate list for each drop. Ask the team which van suits a mixed load of furniture and boxes, and raise any question about access or timing before the hire starts, since these details help them match the job to the right vehicle where available.
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Things to check before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.