Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
How the right vehicle is confirmed
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Planning a collection with a seller
If you have bought something from a private seller, a little preparation before the hire date can settle most of the details. Ask the seller for the item's measurements, whether it comes apart, and which entrance or doorway it will need to pass through on the way out. Note the collection address, any time window the seller prefers, and a contact number in case of delays. Recording whether the item is already on the ground floor or upstairs helps when discussing which van size to request, since the team can only advise on what you tell them. It is also sensible to confirm parking arrangements near the property and to keep a note of any questions the seller leaves unanswered, so nothing is assumed on the day.
Organising a household move
Should a whole house move be on the horizon, a written inventory is a useful starting point. Go from room to room and list what will travel, noting the largest pieces and any awkward dimensions such as a wide wardrobe or a long dining table. If some boxes are destined for storage rather than the new address, mark them separately so the split is visible when you plan the schedule. Record the dates you have in mind, the addresses involved and a contact at each end if someone else will be there. Where access is uncertain, such as a narrow lane or a shared driveway, note it as an open question for the quote, since only the people at each property can confirm the arrangements.
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Things to check before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.