Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Planning a furniture collection with a seller
Suppose you have agreed to collect a wardrobe from a private seller; a few notes made before the hire date can keep things straightforward. Ask the seller for the exact collection address, a contact number for the day and any access details they can describe, such as which door to use or whether the item is upstairs. Confirm the time window in writing and record what the item comes with, such as drawers, fixings or packaging. When you request a quote, pass on these details along with your preferred dates, and ask which vehicle options are available for that job. Anything the seller cannot confirm is worth flagging to the team early, so open questions are settled before you travel.
Measuring bulky items before you book
Before you book, it is worth measuring each large item and writing the figures down rather than estimating by eye. Note the length, width and height at the widest points, including any handles, feet or protruding shelves, and whether the item can be partly dismantled, along with which parts come apart. Record how many pieces there will be once it is taken down, plus the weight if the seller can provide it. Share these measurements with the team when you ask about a small van, Transit, Luton, dropside or crew van, together with your hire dates and access arrangements. If anything is an unusual shape, a quick photo sent with your enquiry can help the discussion.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.