Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
How the right vehicle is confirmed
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Measuring Bulky Items Before You Enquire
The first decision many customers make is whether to measure their larger items before asking about a van. A tape measure and a note of each piece's length, width and height can settle a lot of questions in advance. Record every sofa, wardrobe, fridge or table you intend to move, and note anything that comes apart, along with which sections separate. If an item has awkward proportions, such as a long roll of carpet or an oversized mirror, write those figures down separately. You might also count the smaller boxes so nothing is overlooked. Sending this list with your enquiry gives the team a full picture, and any points that remain unclear can be raised when you discuss the hire dates.
Planning a Collection with a Seller
If you are collecting a purchase from a private seller or a shop, a little preparation on both sides can shape the whole trip. Agree a collection window in writing and confirm the exact address, including any gate codes or parking notes the seller can provide. Ask them for the dimensions and weight of the item, plus photos if the measurements are unclear, and record their phone number in case of delays. It is also worth asking whether the item is on a ground floor or upstairs, since that may affect what you tell the hire team. Once you have these details, note the date you want to collect and pass everything on when requesting a quote, so open questions can be resolved beforehand.
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Things to check before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.