Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Preparing a Business Delivery
Suppose a customer is expecting a delivery on a specific day. The first task is to record the delivery date, the recipient's address and a contact name with a phone number, so someone can be reached if plans change on either side. Note the opening hours or the window during which the recipient can accept goods, and ask whether there are any access considerations at their end, such as gates or restricted entry, since those questions belong with them rather than the hire team. List the items being sent, including their dimensions and quantities, and decide whether anything needs to travel separately. With this information gathered, contact the team with the hire dates and load details, and ask which vehicle options they can match to the job.
Keeping a Load Inventory
An inventory written before the hire begins serves several purposes, so it is worth doing properly. Start by listing every item, then note each one's dimensions, quantity and any identifying marks, such as a batch number or a coloured label. Group the list by destination if the load is going to more than one address, and note who the contact is at each stop. Record fragile or awkwardly shaped pieces separately so nothing is overlooked when describing the load to the team. The inventory also gives you something to check against at the end of the hire. Share the completed list, the access arrangements and the dates, and ask whether the total volume raises any questions about the vehicle group, since the team can talk through the options with you.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.