Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Recording What Goes Where on Moving Day
Suppose you are moving a mix of furniture and boxes in one go; before booking, it helps to build a simple written list of what each part of the trip involves. Note down the items, their rough dimensions and which address each belongs to, especially if some things are heading to storage and others to a new home. Record the contact names and numbers at both ends, including anyone holding keys, so you can confirm arrival windows on the day. Write the hire dates next to this list, along with any access details such as gate codes or parking notes you have been given. When you ask for a quote, share this information and raise any remaining questions about which van size matches your inventory.
Coordinating a Collection from a Seller
When a furniture purchase is waiting to be collected, a little preparation with the seller can settle several unknowns early. Message them to agree a pickup date and a time window, and ask whether anyone will be present to open the premises or assist at the door. Request the measurements of the piece, plus photos if the listing is unclear, and note whether it comes apart into sections. Write down the seller's phone number and the full collection address, then add these to your own notes about the hire dates and which items are already yours. If the seller mentions restrictions on when vehicles can attend, record those too. Bring this summary when you request a quote so the team can discuss the vehicle options with you.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.