Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Write a Room-by-Room Moving Inventory
What needs to move, room by room? Walk through your home with a notepad and list each item you plan to take — sofas, wardrobes, boxes, white goods and anything awkward like a mirror or a bicycle. Next to each entry, record approximate dimensions and, where you can, whether the item comes apart. This inventory lets you state clearly what you need to carry when you contact the team. Add your preferred hire dates and any flexibility around them, plus the access arrangements at both ends — narrow lanes, parking limits or steps at the property. If you are unsure whether your list points towards a small van, Transit, Luton, dropside or crew van, say so and ask; availability can be checked for the dates you have in mind.
Ask a Seller the Right Questions First
Buying something second-hand and collecting it yourself? Ask the seller for the item's exact measurements — height, width and depth — and whether it separates into parts for transport. Get their phone number and confirm the collection address, along with any access notes such as a shared driveway or a lift inside the building, since these are questions only the seller can answer. Agree a collection date and a fallback if the first choice slips. Write down the hire dates you would need and how the item will be protected in transit if that matters to you. When you request a van, describe the item, the access arrangements and your dates, and ask whether a small van, Transit, Luton, dropside or crew van would suit, subject to what is available.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.