Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Preparing a business delivery by van
If a delivery is part of your working week, start by listing each item going out, with dimensions and approximate weights noted beside it. Record the delivery address, the recipient's name and a direct phone number, plus any reference they will expect. Ask the recipient about access: opening hours, where goods should be received, and whether a specific person must sign for them. If several drops are planned, set out the order you intend to attempt them and note any time windows each customer has given. Questions for the team might include which van size suits the load as listed, and whether a crew van is worth considering if a colleague is coming along. Anything the recipient cannot confirm can be flagged before the hire date.
Coordinating helpers on the day
Coordinating helpers on the day: Should friends or colleagues be joining you, agree the plan with them in writing before the hire begins. Note who is arriving at what time, where they should meet you, and who holds a key or knows the access arrangements at each end. If someone might drop out, decide in advance whether the job can still proceed or whether the dates should move. It is also sensible to record each helper's mobile number in one message so nobody has to search for contacts on the day. You can ask the team whether a crew van would seat everyone travelling together, and raise the hire dates and any questions about the schedule when you request the quote. Any gaps in the plan are worth mentioning at that stage.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.