Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
How the right vehicle is confirmed
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Measuring Bulky Items
The first job is to measure the items that will shape your choice of van. Take a tape to each large piece and record its length, width and height, then write the figures beside its name on your list. If a wardrobe, sofa or dining table can be dismantled, measure it both assembled and flat, and note which condition you plan to move it in. Remember to include anything awkward such as a rolled mattress, a mirror or a folded treadmill, since these often get forgotten. Once your measurements are written down, share them when you ask for a quote, together with the hire dates and the total number of items. The team can then discuss which van options might suit your figures, and you can adjust the list if something changes.
Planning a Collection with a Seller
When you are collecting a purchase from a private seller or a shop, agree the practical details before you commit to a hire date. Ask the seller for the item's exact dimensions, whether it comes apart, and whether they can hold it for a specific day. Note their address, a direct phone number and any hours when they will be available, plus a backup contact if the collection slips. Decide what you will do if the item turns out larger than described, such as returning for a second load or postponing. Once the arrangement is firm, pass the item details, the collection address and your preferred dates to the hire team, and ask which van they would suggest. Questions about the seller's own access belong with the seller, not the hire team.
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Things to check before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.