Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Picking a suitable van
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Weighing up one trip or several
One early decision is whether the job is a single outing or a series of runs, and this shapes the rest of your enquiry. Start by listing every item you plan to move, with approximate dimensions and the total number of pieces, then sketch both scenarios on paper. A single trip might mean hiring a larger van for one day, while several runs could suggest a smaller vehicle over a longer period. Note the opening hours of any collection points, the days you are free and how flexible each leg can be. When you ask for a quote, present both options and ask the team to price them separately, since the comparison depends on your dates and the vehicles available at the time.
Agreeing collection arrangements with a seller
If part of the job involves collecting furniture or goods from a private seller, get the details in writing before the hire begins. Ask for the full address, a contact name and number, and the earliest and latest times they would accept collection on your chosen day. Request the dimensions and approximate weight of each item, plus photographs if possible, and confirm whether anything needs dismantling before it travels. Note any conditions the seller mentions, such as ground-floor access only or a strict pickup window, and keep the messages so you can refer back to them. Pass the item list and the access notes to the team with your dates, and raise any remaining questions about vehicle suitability in the same enquiry.
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Last checks before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.