Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
How the right vehicle is confirmed
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
One trip or several before you book
Begin by deciding whether you intend to complete the whole job in a single outing or spread it across several. If everything is going to one destination on one day, note the total number of items and the approximate volume, since these details form the basis of your conversation with the team. Where the job splits into multiple runs, record how many journeys you foresee, the distance between each point, and whether the dates might stretch over a weekend. Also list any items that cannot be left waiting, such as perishables or borrowed equipment. When you enquire, you can then ask how a mid-hire extension would be arranged if the runs take longer than planned, and put the whole picture to the team as an open question.
Listing boxed belongings clearly
When the load consists mainly of boxed items, a simple written inventory saves guesswork later. Count the boxes by size, note which ones contain fragile goods, and jot down the dimensions of any that are unusually tall, wide or flat, because those measurements matter when the team is matching your load to a vehicle. If some boxes belong to different people or rooms, label that on your list so nothing gets mixed up at the other end. Keep a note of any bags, loose items or small pieces of furniture travelling alongside the boxes, and record the address and phone number for whoever is receiving the delivery. If anything about the list changes before the hire date, let the team know so the quote reflects the current job.
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Things to check before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.