Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
How the right vehicle is confirmed
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
One Trip or Several: Deciding First
The first decision many customers face is whether to move everything in a single outing or spread the job across several. Start by listing what needs to travel and noting each item's rough dimensions, then consider how the list divides if a second or third run is possible. Some things, such as a sofa or a wardrobe, may sit awkwardly alongside boxed goods, so you might choose to move furniture on one date and smaller items on another. Write down the dates you have in mind for each run and the access arrangements at every address involved. If the job depends on another person being present, record their contact details. When you ask for a quote, explain which option you are weighing, share the item list and the access details, and ask any questions about van sizes or availability so the choice is made with full information.
Planning a Collection with a Seller
When a furniture purchase or marketplace find is involved, gather the seller's details before anything else. Note their name, phone number and the agreed collection window, and confirm how flexible that window is if your day slips. Ask the seller for the item's dimensions and any packaging that comes with it, then write these alongside your own measurements for anything else travelling that day. Record the address and any access notes, such as which door to use or where a vehicle can wait. If a helper is joining you, keep their contact details to hand too. When contacting the team for a quote, set out the hire dates, the access arrangements and the items you plan to collect, then ask any remaining questions about which van might suit, so both the timing and the vehicle choice are settled before the day arrives.
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Things to check before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.