Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Preparing a business delivery
If a delivery for a customer is on the schedule, gathering the details early keeps the enquiry straightforward. Start with a list of what is going out: quantities, approximate dimensions of the largest items and whether any goods are fragile or awkwardly shaped. Then record the delivery address, the recipient's name and a direct phone number, plus any reference number they expect. Note the date and the window in which they will accept goods, since some businesses only take deliveries at certain hours. If there are multiple drops in one day, list them in the order you plan to make them, with rough timings beside each. The open question is whether a small van, a Transit or something larger suits the load and the schedule, and the team can talk this through when you request a quote.
Planning a collection with a seller
Perhaps you have bought furniture, machinery or building materials from a seller and need to collect them yourself. Before contacting the team, confirm with the seller the collection date, the hours they can accommodate and whether assistance will be available at their end if any item needs handling. Ask for the dimensions and weight of each piece, and note whether anything dismantles into smaller sections. Record the seller's contact number in case timings slip, and ask about access at their address, including gates, gradients or restricted parking, since the team may ask about this. Write the item list and these access details together so they are ready to share. What remains open is which van options suit the recorded items, and the team can help you decide when you enquire.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.