Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Picking a suitable van
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Planning a Collection With a Seller
If you have agreed to buy something second-hand, get the collection details confirmed in writing before you book anything. Ask the seller for the earliest date the item is available, a rough arrival window, and whether they can hold it while you arrange transport. Request measurements for the piece, including any removable parts, and photographs showing its current condition. Note their phone number, the full address, and any instructions for parking or access on arrival. If someone else is collecting on your behalf, record their name and number too. Pass the whole set of information to the team with your hire dates, and ask which vehicle options they would suggest given the dimensions and access arrangements you have described.
Measuring Bulky Items Before You Enquire
Before comparing vehicle options, take a tape measure to the largest things you plan to move. Write down height, width and depth for each piece, noting whether legs, handles or packaging add to the figures. If an item comes apart, record the sizes of the sections separately and which fixings hold it together. Photograph the items next to a familiar object if that helps you remember scale. Keep a tally of the total number of pieces, and note anything fragile that needs mentioning. When you request a quote, include these measurements alongside your dates and access arrangements, then ask any remaining questions about how the load matches the available vans.
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Last checks before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.