Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
How the right vehicle is confirmed
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Preparing a Business Delivery Run
If your business needs to send goods to several customers in one day, a little preparation before the hire begins can make the whole run more straightforward to organise. Start by listing each delivery in order, with the recipient's name, address and a direct contact number for every stop. Note any time windows the customers have requested, and flag the ones where somebody must be present to receive the goods. It is worth recording what each consignment consists of, for instance three boxes of printed materials and one pallet of components, so you have a clear record of what should reach each destination. Where a customer has specified a particular entrance or unloading area, write that down as well. When you request a quote, this information helps you discuss the hire dates, the access arrangements and the load itself with the team in a single conversation.
Keeping a Clear Load Inventory
Suppose your load mixes items of different shapes and sizes, from stacked cartons to lengths of timber; a written inventory prepared beforehand keeps everything accounted for. Begin by listing each item or group of items with a short description and a quantity, such as eight packing boxes, two armchairs and a rolled carpet. Note the approximate dimensions of anything bulky, and mark which pieces are fragile or need particular care during handling. If some goods belong to different people or premises, label them on the list so you know what goes where at each end of the journey. Keep a copy of the inventory with you during the trip, and consider photographing the list or the items themselves for your own records. Sharing the completed list when you enquire means questions about the van options, your dates and the access arrangements can be dealt with together.
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Things to check before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.