Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Measuring awkward items before booking
Before you request a quote, the most useful task is often measuring the awkward pieces you plan to move. Take a tape to each large item and record its length, width and height at their widest points, noting anything with protruding handles, feet or packaging that adds to the figures. A sofa, a wardrobe and a rolled rug each present different challenges, so write the dimensions beside each name on one list rather than relying on memory. If something can be dismantled, note which parts separate and how the pieces then measure. Photographing items next to a reference object can help when you describe them. When you contact the team, share this list so they can consider which van sizes might suit, and ask whether any item raises questions you have not anticipated.
Getting helpers lined up in advance
Deciding who will help on the day deserves as much attention as choosing the van. Start by listing everyone you plan to ask, then note the hours each person can commit and whether any of them might drop out at short notice. If your move or collection involves two addresses, record which helper will be at each end and who holds keys or access codes for both. Confirm arrival times with each person individually rather than through a group message, and keep their phone numbers together in one place. You might also note whether anyone helping has a vehicle of their own, in case plans change. When you speak to the hire team, mention how many people are involved and ask whether the dates you have in mind affect the van sizes available.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.