Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Keeping a load inventory that works
Before the hire date, put together a written inventory of everything going on the van, grouped by room or by job so nothing gets overlooked. For furniture, record the name of each piece alongside its measurements, since a sofa's length or a wardrobe's height often decides which vehicle is appropriate. Note the quantity of boxes, bags and loose items separately, and flag anything with an awkward shape that might need extra thought. Keep the list somewhere you can reach it on the day, and consider photographing larger items so you have a visual record. When you contact the team for a quote, send the inventory with your dates; a specific list invites a specific answer about which vans could suit the work you have planned.
Coordinating a collection with a seller
If part of your load is a purchase from a private seller or auction, arrange the details in writing before you set the hire date. Confirm the collection address, the earliest and latest times the seller will accept, and a phone number you can call if you are delayed. Ask for the dimensions and approximate weight of the item, and request photos if none were provided, since measurements given from memory are often inaccurate. Check whether the seller expects assistance at their end or whether someone will be available to hand the item over, and note who counts as the recipient if the goods are going on to a third party. Sharing these details with the team when you enquire helps them confirm whether your chosen dates and vehicle line up.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.