Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Writing a load list before you enquire
Start by noting everything that needs to travel, room by room or job by job, rather than relying on memory. For each item, record an approximate size and any awkward features such as protruding handles, drawers that open or detachable parts, and add a rough count of boxes with their contents marked. If furniture can be dismantled, write down which pieces you intend to take apart and whether the fixings will be kept with them. Photographing larger items gives you a quick reference to share when discussing the van options for your dates. Note any particularly bulky single object separately, since that often shapes the decision more than the total number of things. Keep the list with you during the booking conversation so you can answer questions on the spot, and update it if plans change before the hire begins.
Planning around boxed belongings
If much of what you are moving will be in boxes, spend a moment working out the details before you confirm dates. Decide how many boxes you expect, what sizes they are, and which rooms or destinations they belong to, since a clear labelling system can save confusion at both ends of the trip. Note any boxes that contain fragile items so they can be identified easily, and set aside anything you will need on the first night at the new address. Think about the order in which you want things to arrive, and whether some boxes should go to storage rather than the house. Where a friend or family member will receive items for you, record their contact details and confirm a time window with them directly. Questions about the van options on your dates can be raised with the team when you request your quote.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.