Matching a hire car to your passengers and luggage
Tell the team how many people will travel and how many cases, buggies or bulky bags you expect. Seating and boot space are separate questions. Say whether you need an automatic or are happy with a manual, and mention any child seat request early so it can be checked before you are quoted. Include details for every driver who may take the wheel.
Finding a car to suit the trip
Start with the journey and pick the car to match it. Smaller cars are suited to city driving and short stays, automatics make local driving easier, estates and SUVs give more room for luggage, and people carriers are a better choice for families or small groups. The range available includes the Fiat 500, VW Golf, Ford Focus Estate, Ford Focus Automatic and Hyundai i10 Automatic, subject to dates, driver details and availability. The precise make, model, transmission, seating, payload and licence position are confirmed when you are quoted, so treat the vehicles listed as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Travelling with children and bags
If a family trip is on the cards, it helps to write down what each child will need before you request a quote. Note how many car seats or boosters you plan to bring, along with approximate bag counts for everyone travelling. Jotting down the shape of your luggage, such as a foldable pushchair or a couple of soft holdalls, gives the team something concrete to work with when suggesting a vehicle group. You might also list pram dimensions if you intend to carry one, since this can shape your choice between an estate and a people carrier. Keep the collection date and return time handy, and mention where you would like the car delivered or collected. Any question about drop-off arrangements at a hotel or holiday park is best directed to that venue directly.
Coordinating more than one passenger
When several people share one booking, a short passenger list can prevent confusion later on. Record who is travelling, roughly how many bags each person has, and whether anyone needs extra legroom or space for a coat and shoes. If one passenger is being collected from a different address, note that detail and the relevant contact number so arrangements stay clear. Agree on pick-up times with your group before you confirm the hire dates, and decide whether the car starts its journey from home or another agreed point. You may also wish to ask the team about automatic versus manual options if a second driver is involved. Where a destination has its own arrival rules, such as a gated venue, the site's own contact is the right person to ask.
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What to confirm on the phone
Before you confirm the hire, check the key details: vehicle availability, driver requirements, mileage, insurance, delivery or collection arrangements and any extras you have asked for, along with driver age, licence history, the deposit, the insurance excess and any travel abroad. A clear request gives the date, the length of hire, the rough route, the delivery or pickup address, the expected passengers or load, and any particular requirements that might affect which vehicle is suitable.















