Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Arranging a Furniture Collection with a Seller
If you have bought a sofa, dining set or wardrobe from a private seller, start by agreeing a collection time that suits you both. Note the item's dimensions, ask whether it comes apart, and record the seller's phone number in case of delays. Check with them about access arrangements at their end, such as parking or which entrance to use, since those details sit with the property rather than the hire team. Once you have this information, pass on the hire dates and a description of what you are collecting so the team can match the job to a small van, Transit, Luton, dropside or crew van where available. Any questions about lifting help or opening hours should go to the seller directly.
Planning a Household Move Step by Step
A move between homes runs more smoothly when the paperwork comes first. Make a room-by-room list of what is coming with you, from mattresses and wardrobes to boxes and appliances, and note the approximate size of the largest pieces. Group items by destination if some are heading to storage, and keep a named contact for each address involved. Decide your hire dates, including any overlap days if you need them, and write down the access arrangements at both ends. When you contact the team for a quote, share the inventory and ask any questions you still have, such as which vehicles are available for your dates. The more complete your notes, the easier the conversation.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.