Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Measuring your bulky items
The first decision worth making is what exactly you plan to carry, because that shapes the van you ask about. Walk through the house, workshop or store and list every item for the trip, then measure the largest pieces — a wardrobe, sofa or sheet material — noting height, width and depth. Record whether anything can be dismantled and, if so, the dimensions once it is taken apart. Photographs of awkward items can be useful when you get in touch. If a collection point is involved, ask the seller or supplier for their own measurements rather than estimating. With this list ready, the team can discuss whether a small van, Transit, Luton, dropside or crew van matches the job where available.
Preparing a business delivery
For a delivery run, it pays to prepare the details before the hire begins rather than during it. Start with a schedule: the collection address, each drop-off point in order, and the window when each recipient can accept goods. Record a contact name and phone number for every stop, plus any reference numbers that identify the consignments. Note the size and quantity of items for each recipient so you can see how the load divides up across the day. If a delivery address has particular access arrangements — gates, shared yards or restricted hours — ask the recipient about them directly, since they know the site. When you request a quote, share the dates, the vehicle type you expect to need and any questions about how the day could be organised.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.