Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Getting Your Helpers Organised
How many people will actually be there on the day? Make a list of everyone who has agreed to help, with their phone numbers and the times each person is free, since availability rarely matches perfectly across a group. Confirm the start time with each helper individually rather than relying on a group message, and note anyone who can only stay for part of the day. If a helper is bringing their own vehicle for additional runs, record that too, as it may affect how you split the load between vans and cars. Share the hire dates once they are confirmed so nobody double-books themselves. Ask each person to flag any changes as soon as they arise, and keep one point of contact responsible for updating the list.
Budgeting Time for Packing and Loading
How long will the practical work really take? Before you finalise hire dates, sketch a rough schedule for the day that includes the start time, any fixed deadlines such as a handover time or a collection window, and the hours each person is available. Note the opening hours and cut-off times for any shop, storage facility or other collection point involved, along with a contact number for whoever will be present at each address. If the trip involves several people, ask each one to confirm their windows so the schedule reflects reality. Building a buffer into your dates is a choice you can make when booking, and noting these timings in advance gives you something concrete to discuss with the team.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.