Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Picking a suitable van
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Recording Entrance and Item Dimensions
Will your largest item actually pass through the spaces along the way? That is the question to settle before requesting a van. Measure each significant piece, noting length, width and height, and record whether anything dismantles into smaller sections. Then note the relevant openings: doorways, corridors, gates, lifts and stairwells at both ends of the journey. Photograph awkward angles if a written description feels unclear. Keep a simple list with quantities, so three identical boxes become one line rather than three guesses. If an item is still boxed, check the labelled dimensions rather than estimating. Having these figures to hand lets the team consider the right van from the available options, and it highlights any measurement gaps you can chase before the hire dates arrive.
Coordinating a Collection with a Seller
Has the seller confirmed exactly when you can collect? A short conversation in advance removes most of the guesswork. Agree a specific time window rather than a vague morning, and write down the full address plus any parking or access notes they mention. Ask for a mobile number reachable on the day in case of delays, and confirm which items are included and their condition before you travel. If the goods are in a garage, outbuilding or upper floor, note that alongside your measurements. Decide whether anyone will be helping at each end and record their availability. Once these details are gathered, pass the dates, access arrangements and item list to the team, and raise any remaining questions, such as which van sizes might suit, when you request a quote.
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Last checks before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.